Contact us
Go online with Clarity from BW
The easiest and most secure way to contact us is online. You can upload documents securely, view payslips and benefit statements, update forms and send a message from your online account. If you’re a member of the Scheme, you were sent an activation key during 2022 with which to register. Please go to our registration page and follow the instructions. We’ll need to send you a new activation key as part of the secure set up process.
Email us:
Please quote your member reference number (active and deferred members) or your pensioner payroll number.
Call us:
0808 175 3612 (Freephone number)
(+44) 01483 661341 (from overseas)
Lines are open Monday to Friday between 9am and 5.15pm. Calls may be chargeable from some business phones and standard call charges apply if calling from overseas.
When you call, please have your member reference number (active and deferred members) or your pensioner payroll number to hand, so we can locate your account details more quickly. Please be considerate and understanding of others when talking to the team, we’re here to help.
Sending in items by post:
If you’re unable to send your documents electronically, please write to us at:
National Gas Transmission Pension Scheme
Barnett Waddingham
Building 2, Guildford Business Park
Guildford, GU2 8XG
Reporting a death
The quickest way to report the death of a Scheme member is online: Report a death.